This article covers a number of scenarios which might cause the Act4Outlook addin to not load properly.

64-Bit Office

Act4Outlook will not function if you are using 64-bit office as it is only compatible with 32-bit Offce installations. To verify the version, please follow the steps below:

• Click the File Menu
• Click Office Account
• Click About Outlook
• In the About Outlook window, the version of Office should be display at the top of the window as highlighted below. If you are using 64-bit Office, please contact your IT department and they should be able to assist you in installing 32-bit Office instead. Note: Act! might need to be reinstalled if Office is uninstalled.