If you receive "A valid license could not be obtained" error when attemping to activate any product, you might need to delete the license files manually from the computer and re-attempt activation. Please follow the steps below:

• Close the application which is using the product, such as Act or Outlook.
• Download the reset license script from: https://act4work.com/files/Scripts/ResetLicenses.bat
• Right click the script, and click Run As Administrator
• When prompted, enter Y to confirm.
• When completed, close the script, and re-open the app and attempt activation again.