If you are unable to use a Gmail account in the Email settings section of any Act4 Products, then you will need to enable 2factor authentication on your Gmail account, and use an App Password instead of your regular account password. Instructions on setting up an app password can be found here: https://support.google.com/accounts/answer/185833?hl=en#zippy= 

When generating an app password, please pick Mail and Other (Custom name) as shown below.

If your Act4 product is not working as intended, or you see missing DLL errors, please ensure that your antivirus software is not interfering with the installation or use of the software. Due to the differences between all antivirus softwares, exact steps on adding your Act4 product to the antivirus software cannot be provided. Please contact your IT Administrator, or antivirus vendor for detailed instructions on how to disable the antivirus, or add exceptions.

Identifying If Antivirus Is Blocking Act4 Proucts

The easiest way to identify if you antivirus is causing issues is to simply disable the antivirus temporarily. Once disabled, reinstall the application and verify if the application is now working as intended. If the application is working correctly, re-enable the antivirus, and add the installation directory to the antivirus exceptions. 

Adding Installation Folders To Exceptions

Most Act4 products run as Act! plugins and therefore, have certain components installed in the Act plugins directory. By default, this folder should be one of the folders listed below based on if you machine is 32-bit or 64-bit:

32-bit Folder:     C:\Program Files\ACT\Act for Windows\Plugins
64-bitFolder:      C:\Program Files (x86)\ACT\Act for Windows\Plugins

Ensure the plugins folder is added to your antivirus exceptions.

In addition to the Act! plugins folder, certain Act4 products are installed in different locations. These folders will also need to be whitelisted. These folders are listed below:

Act4Outlook:  
C:\Act4Outlook

Knowtifier:
C:\Knowtifier

If your product was not installed in the default location, please pick the correct folder where the application resides.

To find your database PAD file, please follow the steps below:

1. Log in to your Act! database.
2. Click on the menu Help > About Act
   
   
   
   
3. Click the button Database Information
   
   
   
   
4. The PAD file location is displayed near the top of the window. You can now copy and paste this location in the other software that requires this PAD file.
   
   

In cases where an Act plugin is not loaded correctly either due to missing dependencies or other issues, it may be necessary to force Act to reload all available plugins. Please follow the steps below in order to accomplish this.

1. Close Act! if it is already running.
2. Open the Windows Run window, by pressing and holding the Windows Key on your keyboard and pressing "R" (Win + R). Alternatively, you may also press the Start menu, and type Run in  the search menu. From the list, select the Run program.
   
   
3. In the Run window, type the following text and press enter: 
   %appdata%\ACT\ACT Data\
   
   
   
4. This will open the Act application data folder. In this folder, find and delete the file called DependentDlls.xml
   
   
5.  Once the file is deleted, reinstall the application by running the installer again to ensure all missing files are now present.
6. Start up Act! and test to make sure you are now able to access the plugin.

The Act Contact layout can be modified by users with roles of "Manager" or "Administrator". To add a field to the Contact layout, follow the steps below:

1. Click the menu Tools > Design Layouts > Contact. This will open up the layout editor and your current layout will be made available for editing. 
   
   
   
   
2. When the layout editor loads, click the Field button from the toolbox on the left side of your screen.
   
   
3. Next, click on an area of your layout where you want to place the new field. This will open up a popup window with a list of available fields. In this example, we will click just below the Referred By field.
   Note: You may only add a field to the layout once. 
   
   
   
   
4. Select the field from the list and press the Add button.
5. You may now drag and drop the field or the field label to the position of your liking. 
6. Once you are happy with the placement, close the Layout Editor window, and press Yes to save your changes.
   
   
   
   
7. Once the layout editor is saved and closed, you will see the field on your Contact layout.

To run the Act4Work updater manually, please follow the steps below. You can either run the updater via the Windows Start menu, or navigate to the updater installation folder and run it directly.

Updating via Start Menu

To update via the Start Menu, click Start > All Programs > Act4Work > Update Act4Work Applications

Updating via File Explorer

Navigate to the following folder and launch "Act4WorkUpdater.exe"
C:\Program Files (x86)\Act4Work\Act4Work Updater

If you are unable to run the Act4Work updater to update any of our products, it is likely that the website used by the updater is blocked by your firewall. This website can be found at the following URL: http://updates.act4work.com/

If you are unable to access this site, please ensure this URL and all pages belonging to this website are whitelisted by your firewall system. If your firewall is controlled at the router level, please consult your IT department and they should be able to assist you.

1. Launch the Act4Work Updater from either the Start menu or directly through file explorer.
   If you wish to know how to launch the updater, please see Article ID 1018
2. As soon as the updater is launched, press and hold the Shift key on your keyboard.
3. Once the program finishes scanning, it should now display available updates for all installed Act4Work products. If you do not see any available updates, it is likely you did not press and hold the Shift key quick enough. Perofrming the above steps correctly will always display available updates. Please try the above steps again if you do not see any available updates.

If you receive an error similar to the one above which indicates that there is a "Act.Framework.CumulativeUserCountException" occuring when logging in using products such as Knowtifier, or Act4Outlook, it means that your machine does not have the correct amount of Act! licenses for all active users in the database. This error is caused by the Act! SDK which enforces the licensing restrictions and is not a bug in the act4work plugin.

To rectify this error, either disable un-needed users so that you are in compliance, or activate additional Act! licenses on the machine so that the total license count covers all active users in the database.

You can verify the license count in Act by clicking the menu Help > Register Act!.
Once you have the total number of licenses, click the menu Tools > Manager Users and compare the list to make sure you do not have more active users in the database than the number of licenses. If you have more users than the number of licenses, please disable any extra users. You may need assistance from your Act! administrator if you do not have appropriate permissions to access the Manage Users section in Act.

If you receive an unable to connect to the remote server error when attempting to activate or update an act4work product, it is likely that your local or network firewall may be blocking connections to our activation server. In order to verify if you are able to reach the activation server, please open up a web browser, and try to navigate to the URLs below: 

https://activation.act4work.com/
http://updates.act4work.com/
http://updates.apps4act.com/

 If you are not able to reach the above URLs, please work with your IT deparment to add the above URLs to your antivirus or firewall exceptions.

If you are trying to connect to an application that requires an Act! Web API URL but you do not possess an SSL certificate, you may use the Act! Connect Link instead. After installing Act! Connect Link on the machine hosting the database, please follow the steps below to retreive the URL

1. Click Start > All Programs > Act! Connect Link > Act! Connect Link to start the application
   
   
   
   
2. Once the Act! Connect Link window is opened, click the Manage link.
   
   
   
   
3. Copy the URL from the Endpoint field which is unique to your machine.
   
   
   
   
   
4. Once you copy the Endpoint URL, simply append /act.web.api to the end of the URL to create the Act! Web API URL. For Example,  https://xxxxx.g2c.cloud-elements.com/act.web.api 
5. You can now enter this URL into the application settings that needs to connect to the Act! database.

Since the Act! Web API is a 32 bit application, when the process reaches around 2 gigs of RAM, it needs to be restarted. To configure automatic restarts of this process, please follow the steps below:

1. Open Microsoft IIS
2. Click Application Pools in the Connections section, and highlight the act.web.api application pool. Once highlighted, click the Advanced Settings link on the right hand side.