Where do I find the Knowtifier logs?

The Knowtifier App, and Knowtifier Windows service log files are stored separately.

Access the log files from the Knowtifier app

• Log in to the Knowtifier app.
• Press the Log Viewer button on the main screen.
  
  
  
  
• From the Log Source dropdown, select either the Knowtifier App or the Knowtifier Service options depending on which log files you wish to view.
  
  
  
  
• Either press the Open Folder button to open the log files folder to access the log files directly, or select a specific log file from the Log File dropdown to read its content.
  
  

 

The following table shows the log folders if you wish to access the log files directly.

Log Source	Folder Location
Knowtifier App	C:\ProgramData\Keystroke\Knowtifier\Logs\Knowtifier App
Knowtifier Service	C:\ProgramData\Keystroke\Knowtifier\Logs\Knowtifier Service

 

Note:  If you are using a custom user account to run the Knowtifier service, please ensure it is either a Windows Administrator, or provide that user with read/write access to the folders above.