Act.Framework.CumulativeUserCountException error when logging into Act database using an Act4Work product.

 

If you receive an error similar to the one above which indicates that there is a "Act.Framework.CumulativeUserCountException" occuring when logging in using products such as Knowtifier, or Act4Outlook, it means that your machine does not have the correct amount of Act! licenses for all active users in the database. This error is caused by the Act! SDK which enforces the licensing restrictions and is not a bug in the act4work plugin.

To rectify this error, either disable un-needed users so that you are in compliance, or activate additional Act! licenses on the machine so that the total license count covers all active users in the database.

You can verify the license count in Act by clicking the menu Help > Register Act!.
Once you have the total number of licenses, click the menu Tools > Manager Users and compare the list to make sure you do not have more active users in the database than the number of licenses. If you have more users than the number of licenses, please disable any extra users. You may need assistance from your Act! administrator if you do not have appropriate permissions to access the Manage Users section in Act.