How to setup Act4Mail


  1. Please note that the latest Act! Web API (version 1.0.409.0 or higher) must be installed on a server which has direct access to the Act! database before you attempt to use Act4Mail on your local desktop. You can download the latest API from Act website at

    If your Act database is hosted with a Act Hosting provider, they can provide you with this URL. If your main Act! database is hosted locally, your Act! Administrator can provide this address. The Act Web API URL is usually in the format 
    Note that HTTPS is required for Act! Web API to function. 

  2. The User that will be accessing Act4Mail must also be given the Web API Access permission in Act! Please click Tools > Manage Users in Act, and verify that this permission has been granted to the user otherwise they will not be able to log in to the database.
  3. If you do not posses an SSL certificate in order to enable HTTPS, you may use Act! Connect Link instead. More instructions can be found here
  4. Download the Act4Mail setup file to your desktop or download directory. The location has to be easily accessible to you.
  5. Close any open instances of Outlook.
  6. If installing on a standalone desktop PC or server, simply double-click on the Act4Mail setup file to initiate the installation process.  If you are installing Act4Mail on a RDS/Terminal server, please set the server in install mode prior to running the setup file. More info can be found here
  7. Once installed, the Act4WorkUpdater will be launched automatically. It is highligly recommended to install any available updates. 


  1. After completing the installation, launch Outlook. Once it is loaded, click on File from the top pull down menu, and then Account Settings. You'll be prompted to click on Account Settings again before the settings screen displays.

  2.  Click on the Address Books tab on the furthest tab to the right, and you should see Outlook Address Book, and Act! Address Book. Select the Act! Address Book and then click on Remove just above it. Once removed, click on Close, and then restart Outlook. If the Act! Address Book is not visible in the list, please proceed with the steps below.

    Note: Starting from Act version 20 and higher, it may also be necessary to disable the native Act! integration addin in Outlook to prevent duplicate histories from being recorded. To do this, click File > Options > Addins, and click the Go button at the bottom. In the list, find and uncheck the Act.Office.Outlook.Addin and click OK.
  3. Once Outlook has restarted, you should be safe begin the configuration of your Act4outlook. It's important to note all the configuration settings for Act4outlook can be found in Outlook, not Act!.
  4. Within Outlook on the upper right portion of the toolbar, look for Act4Outlook Settings.

  5. Click on this and enter your Act For Web and Act4Outlook connection details which includes the server URL, database name, Act! User name, and Act! Password. Click Login to verify that these settings are correct.

  6. Click the History Recording tab, and select a history type for the histories that will be recorded to Act!. The Email subject, and body option is recommended if you do not have a preference. If you would like to record emails sent to other users of the Act! database, enable the Attach emails to Act! database users option. If you do not wish other users to read the histories, enable the Make history private option. By default, Act4Mail will only record messages sent from the machine were Act4Mail is installed. If you send emails from other machines that do not have Act4Outlook or Act installed, such as a laptop or phone, you can also enable the Attach all sent messages even if they are not sent from this machine option. Keep in mind that emails will only be recorded if Outlook is running. This option is recommended for people that are using an IMAP/Exchange based email account.
  7. If you would like the histories to be automatically linked to the Contact's linked Company and/or Opportunities, enable the corresponding options in the History Linking section.
  8. If you have multiple email accounts in Outlook and would like to exclude emails sent from certain accounts, select the email account in the Excluded Accounts area.

  9. In the Incoming Messages section, enable the Automatically attach incoming emails option if you would like to record emails sent to you. This could potentially greatly increase the number of histories generated in Act, so it is only recommended if absolutely required. If enabled, you can also set up filters for certain domains which will cause ActOutlook to not record the message if it is sent from that particular domain. Click the + icon on the right hand side of the screen and enter the domain name that you wish to filter out, for example, Doing so will cause any emails sent from a address to not be recorded.

  10. If you wish to disable automatic check for updates, you can enable that option in the Update tab however we recommend leaving that option disabled so that you are notified when new updates and bug fixes are released.
  11. The Act! Database Settings button on the Outlook Home toolbar is used to map the Outlook fields to the Act! Fields in your database. By default the Contact Name, and Email address should come pre-configured, but you can enable additional mappings as needed.

  12. In the Activity Settings tab, select the Activity Type that will be used when you create activities using Act4Mail. If you would like to automatically show the Create Activity window when you create an activity in Outlook, enable the checkbox below.

  13. In the History Settings tab, select the History Type that will be used when recording incoming emails. The default type is Email Auto-Attached.

  14. Click Save to save your settings.
  15. Once these steps are completed, you are free to start using Act4outlook on your desktop to increase your Act!/Outlook Integration and your efficiency when working with both program.

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